Cashless System – FAQ

FREQUENTLY ASKED QUESTIONS

Q       What is a Cashless System?
A      
A Cashless Catering System is a solution, which is purpose designed to meet the ever evolving needs and demands of the Catering Provision that is required by today’s Schools and Academies. The Trust-e Cashless Solution allows schools to be better able to provide their students with a faster, more efficient and more appealing meal service.

Q       What is Biometric?
A      
Biometric is simply a method of identifying an individual person.  We will be using an algorithm based scan, which reads between 50 & 130 points on the finger/thumb.  It is NOT a fingerprint in any way, shape or form and is of use only in the cashless system.

Q       How does a Biometric System work?
A      
The information of a student or staff member, who has been biometrically registered, is stored on a secure Biometric Controller within the College, which only our provider, Nationwide Retail Systems Ltd, can access.  Once an account is credited the student or staff member places their finger/thumb on the EPOS Terminal, which looks up their account details and allows them to purchase items using only this method of identification.

Q       How does my child register on the Biometric System?
A      
Registration days will take place leading up to the ‘Live’ day of the Cashless System.  At this time registration terminals will be placed in the College.  Your son/daughter will attend at a requested time and they will be required to place their finger/thumb on a Biometric sensor twice to obtain a matching template, which only takes a few seconds.  If you have chosen to ‘Opt Out’ of this procedure, your child will be presented with a 4 digit PIN Code.

Q       What methods of payment can be used to credit an account?
A      
Any amount can be credited to an account by either of the following methods.  Once an account has been credited the monies cannot be withdrawn and must be spent on the school meal/break services.

ParentPay-Header LogoOn-Line Payments – We have introduced On-Line Payments in partnership with the Cashless Catering System.  To make a payment on line please go to Parent Pay at www.parentpay.com to make an electronic payment.

 

Chevron CMYK Logo 1 - transparent background 2.jpg small for web 124 x 127 pixelsPayPoint – At your request, you will be issued with a PayPoint card, which can be used to top up your son/daughter’s account at your local PayPoint stores.  Payments via PayPoint will take a minimum of 48 hours to be credited to the appropriate account.  You can find your local stores on the enclosed list or by visiting the following website:- www.PayPoint.co.uk

Q       How can I check the credit on an account?
A      
The current balance can be accessed via the On-Line payment engine, or alternatively your child can access their balance by logging into one of the EPOS Terminals.

Q       Can I change the daily ‘Spend Limit’?
A      
Yes – The daily ‘Spend Limit’ has a default of £10 but this may be changed by written request to the school

Q       How do ‘free meal’ entitlements work?
A      
All free meal entitlements will be entered on to the system prior to the ‘Live’ day.  The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free meal amounts.  Students with Free Meal Entitlements remain anonymous at all times as all account types are accessed in the exact same manner regardless as to whether paid for or not.  NB.  Any monies not spent from the daily free meal allocation will not be carried over to the next day.

      Can anyone else use my son/daughter’s account?
A       No – Due to the extensive security on Biometric templates no-one will be able to access your child’s account.  As a secondary precaution a photo image is allocated to each student.  If your child is using a 4 digit PIN Code, which someone obtains and attempts to use, the photograph shown on the EPOS Terminal will alert the operator and a fraudulent sale taking place.

Q       My son/daughter has an allergy, how will this be monitored
A       All allergy records registered with the school will be entered on to the Cashless System.  When students attempt to purchase an item, which has ingredients that they are allergic to, the system will alert the operator and prevent them from selling the chosen item.

Q       Can I dictate my son/daughter’s dietary requirements?
A      
The system will allow you to register any items that your child is not allowed due to dietary needs or religious beliefs. Any such items must be confirmed in writing by the parent/carer to the College.

Q       Can I request a printed report of my son/daughter’s meal intake?
A       Yes – The Cashless Catering System allows numerous reporting facilities, which includes Dietary Habits.  These may be requested by contacting your online service provider such as Parent Pay.
 

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